Frequently Asked Questions (FAQ)

We cook with fresh and premium products in our atelier every day. Our recipes are balanced, varied and we never add colorants of preservatives. You can find our detailed offer on our website. At any given moment, you can order from our webshop www.weekbox.be.

Weekbox is part of caterer Fonteyne The Kitchen, which can be found throughout Belgium. The shops are located in Antwerp, Wemmel, Woluwe, La Hulpe, Uccle, Châtelain and Etterbeek.

In the atelier and the shops. They share the same recipes to serve the same food quality and taste. 

Fonteyne The Kitchen provides a lunch service in its shops in Brussels and in Antwerp, caters for professional as well as private events and has 5 corporate restaurants. Additionally, you can order online from their webshop and choose for a delivery at home/ the office.

We believe that a natural and balanced diet is essential to your well-being.

Every week you can try out new dishes and choose the quantity. You can either do nothing and heat up the dish or do something and prepare them yourself like a real chef.

If you have any questions, please have a look at our FAQ. Did not find your answer? Please contact us via chat or telephone 02 319 68 35.

You can order in 6 simple steps: 

1) Go to www.weekbox.be 

2) Enter your zip code

3) Choose the number of meals for your number of people

4) You can view the recipe of each meal before choosing your favorites 

5) Would you like an extra? Add a soup and/or dessert to your order!

6) Check-out, enjoy your meal!

Anytime, via our webshop www.weekbox.be. Orders before Wednesday 12.00 AM can be delivered on Friday (14-21h), Saturday (9-18h) or Monday (14-21h).

Do nothing means you only need to heat up the meal, it is already fully prepared.
Whereas do something gives you the opportunity to cook a part yourself. Do not worry, this does not take more than 5 minutes.

No, all chicken and fish are fully cooked.

You can order up to 7 people per dish. The packaging is adjusted to the amount of food.

You can pay directly in our webshop. We accept creditcard, Paypal and bancontact.

Confirmed orders can not be modified. Please contact us on 02 319 68 35 to find a solution.

You can cancel your order 24 hours in advance by sending an e-mail to info@weekbox.be. You can also call us on 02 319 68 35 to make sure your order has been canceled. The money will be refunded shortly afterwards.

Very safe!

For secure online payments weekbox.be works with Mollie. As an international company in the field of online payments in e-commerce, Mollie guarantees a 100% safe handling.
Whether you choose bancontact, visa or any other method, the transaction is always done via a secured site with different firewalls directly between Mollie and the buyer. Neither weekbox.be nor third parties will see your card number or other information. Mollie verifies i.e. the validity of your card, card number and access rights of your credit card and informs livingdesign.be when everything is in order and the payment will be executed. In this way, your order is confirmed immediately and can be dispatched. 

You can easily pay with: 

Bancontact/Mister Cash 

Visa Mastercard

American Express

KBC Online

ING

IDeal (Pays-Bas)

Paypal 

You can find the terms and conditions as well as our data privacy policy on the homepage. 

0 euro, you only pay for the meals. 
If you wish to pick up your meals at one of our Fonteyne The Kitchen shops, a discount of 15 euros will be taken into account.

We deliver in Brussels and its neighbouring communities. For other locations, please contact us so we can find a solution together.

We deliver 3 times a week: on Friday 14-21h, Saturday 9-18h or Monday 14-21h.

The size and weight depends on the order, but the meals can always be stored in a regular refrigerator. 

Yes, the complete order will be delivered on the desired day.

Preferably, yes. However, if you have neighbours who can retrieve the order, please let us know via your remarks and we will deliver your Weekbox to them (address and telephone number).

From Wednesday 12 pm it is no longer possible to change the delivery time. For any modification, please reach us via chat or e-mail (info@weekbox.be).

When you are sure there was no delivery (at your house or your neighbour's house), please call us on 02 319 68 35.

You can always review your order in your account. The delivery will be carried out on the day you chose for your order. If you wish to make any changes to the delivery, contact us by chat.

Absolutely. In case the time slots do not suit you, feel free to send an e-mail to info@weekbox.be so we can arrange a solution. 

Dans votre Weekbox, vous aurez des fiches recettes pour chaque plat commandé. Chaque fiche donne des informations sur le plat (les étapes de préparation, les ingrédients, les allergènes, …). Vous aurez les ingrédients commandés en quantité souhaitée.
Il se peut que certains ingrédients de base ne se retrouvent pas dans votre Weekbox mais ils se trouvent très certainement dans vos armoires, par exemple:
Poivre et sel
Huile d’olive
Huile de tournesol

The price depends on 2 factors: the number of meals and the number of persons.

At the end of the ordering process, you can indicate whether you want the meals to be packaged individually or per meal.

Unfortunately, changing the components is not possible. If you have allergies or certain wishes, you can reach us via chat and we can advise you on certain meals.

In the microwave: make holes in the cover and heat for 5 minutes at 700W. 

In the oven: preheat your oven to 180°C. Place the dish in a container that allows to be reheated in the traditional oven, cover with a sheet of foil or a lid and heat 20 min at 180°C.

No more than 5 minutes!

Every meal weights between 500 and 550 gram per person.

At Fonteyne we do not use preservatives, therefore our meals can be kept in the fridge for 7 to 10 days. The exact date is mentioned on the back of the packaging of each meal. Our meals are best when eaten fresh, but you can also freeze them. If you eat them later, we recommend that you heat them in the same way (165 degrees in the oven). Add a few minutes and select the defrost program of your oven.

All this information can be found on our website. When you click on the dish in question, you can immediately view the ingredients and their nutritional value.  Attached to the weekbox are the recipe sheets containing the complete information (allergens, nutritional value, ingredients, ...).

These can be found on the back of the packaging.

No, not all our dishes are gluten-free. However, if you have an intolerance, do not hesitate to let us know so that we can guide you in your choice.

We have a diversity of organic and GMO-free ingredients we use in our meals.

All our boxes are made from recycled cardboard. Some meals are packaged with plastic to extend the use-by date (protected atmosphere). This reduces food waste. For more information on our packaging, please click on our "Our packaging" tab.

This depends from dish to dish, but also varies throughout the year.

We change the menus per season. Our menu has a duration of 4 weeks. Every week a different menu is proposed together with our "All time favourites" and our "Do Something" dishes which are always available.