Frequently Asked Questions (FAQ)
What is weekbox?
We cook with fresh and premium products in our atelier every day. Our recipes are balanced, varied and we never add colorants or preservatives. You can find out more about our offerings on our website. You can order at any time from our webshop www.weekbox.be.
Where can I find weekbox?
Weekbox is part of caterer Fonteyne The Kitchen, which can be found throughout Belgium. The shops are located in Antwerp, Wemmel, Woluwe, La Hulpe, Uccle, Châtelain and Etterbeek.
Where are the dishes prepared?
In the atelier and the shops. They share the same recipes to conserve the quality and taste of the food.
What services does Fonteyne The Kitchen have?
Fonteyne The Kitchen sells ready-made meals in its shops in Brussels and in Antwerp, caters for professional as well as private events, and has 5 corporate restaurants. Additionally, you can order online from their webshop and receive delivery at home/ the office.
What is your philosophy when it comes to nutrition value?
We believe that a natural and balanced diet is essential to your well-being.
Your personal weekbox
Every week you can try out new dishes and choose the quantity of dishes. You can either "do nothing" (i.e., heat up the dish) or "do something" and prepare it yourself.
How can I reach you?
If you have any questions, please have a look at the other sections of our FAQ. Did not find your answer? Please contact us via chat or telephone 02 319 68 35.
How can I order a weekbox?
You can order in 6 simple steps:
1) Go to www.weekbox.be
2) Enter your zip code
3) Choose the number of meals (per person) and number of people
4) You can view the recipe of each meal before choosing
5) Would you like an extra? Add a soup and/or dessert to your order!
6) Check out and enjoy your meal!
When can I order weekbox?
Anytime, via our webshop www.weekbox.be. Orders before Wednesday 12.00 AM can be delivered on Friday, Saturday, Sunday or Monday, depending on your zip code. Please see the section "Delivery information" for exact details.
What is do something/do nothing?
Do nothing means you only need to heat up the meal - it is already fully prepared.
Do something gives you the opportunity to cook a part of the meal yourself. Do not worry, this does not take more than 5 minutes.
Do I need to worry about uncooked fish of chicken?
No, all chicken and fish are fully cooked.
Do you have a family pack?
You can order up to 7 people per dish. The packaging is adjusted to the amount of food.
How can I pay?
You can pay directly in our webshop. We accept credit cards, Paypal and Bancontact.
How do I change my delivery?
Confirmed orders cannot be modified online. Please contact us on 02 319 68 35 and we will find a solution for you.
How do I cancel my order?
You can cancel your order 24 hours in advance by sending an e-mail to email@example.com. You can also call us on 02 319 68 35 to make sure your order has been canceled. You will be refunded shortly after.
Are the payments secure?
For secure online payments weekbox.be works with Mollie. As an international e-commerce online payment company, Mollie guarantees 100% safe handling.
Whether you choose Bancontact, Visa or any other method, the transaction is always done via a secured site with different firewalls directly between Mollie and the buyer. Neither weekbox.be nor third parties will see your card number or other information. Mollie verifies the validity of your card, card number and access rights of your credit card, and informs livingdesign.be when everything is in order. The payment will then be executed. In this way, your order is confirmed immediately and can be dispatched.
You can easily pay with:
Where can I find the general terms and conditions?
How much does a home delivery cost?
0 euro, you only pay for the meals.
If you wish to pick up your meals at one of our Fonteyne The Kitchen shops, a discount of 15 euros will be applied.
Where do you deliver?
We now deliver in the whole of Belgium!
When can the meals be delivered?
We generally deliver on Fridays, Saturdays, Sundays and Mondays. Please refer to the table below for available delivery days and times for your postal code. You will receive an email the day before your delivery to remind you and inform you of the scheduled delivery time. On the day of delivery, you will be able to track your order live.
What is the size and weight of the boxes?
The size and weight depends on the order, but the meals can always be stored in a regular refrigerator.
Are all orders also delivered on the same day?
Yes, the complete order will be delivered on the desired day.
Do I need to be at home for the delivery?
Preferably, yes. However, if you have neighbors who can retrieve the order, please let us know via your remarks and we will deliver your Weekbox to them (please provide your neighbor's address and telephone number).
How do I change the time of delivery?
From Wednesday 12 pm it is no longer possible to change the delivery time. For any modifications, please reach us via chat or e-mail (firstname.lastname@example.org).
I was not at home, what do I do?
When you are sure there was no delivery (at your house or your neighbor's house), please call us on 02 319 68 35.
I would like to get more information about my order or about my delivery.
How do I get in touch?
You can always review your order in your account. The delivery will be carried out on the day you chose for your order. If you wish to make any changes to the delivery, contact us by chat or on 02 319 68 35.
Do you also deliver to companies?
Absolutely. In case the time slots do not suit you, feel free to send an e-mail to email@example.com so we can arrange a solution.
Please consult the table below for the available days and times of delivery for your postal code.
Box/ meals information
What does a weekbox contain?
In your Weekbox, you will find recipe cards for each dish you have ordered. Each card gives information about the dish (preparation steps, ingredients, allergens, and so on). You will have the ingredients you ordered in the desired quantity. Some basic ingredients may not be in your Weekbox, but are certainly in your cupboards. For example:
Salt and pepper
How much does a meal cost?
The price depends on 2 factors: the number of meals and the number of people.
How are the meals packaged?
At the end of the ordering process, you can indicate whether you want the meals to be packaged individually or by meal.
How do I change the components of the meals?
Unfortunately, changing the components is not possible. If you have allergies or certain other dietary constraints, you can reach us via chat and we can advise you on certain meals.
How do I heat the dishes?
In the microwave: make holes in the cover and heat for 5 minutes at 700W.
In the oven: preheat your oven to 180°C. Place the dish in a container that allows reheating in a traditional oven, cover with a sheet of foil or a lid, and heat 20 min at 180°C.
What is the average meal preparation time in the do something option?
No more than 5 minutes!
What is the weight of a meal?
Every meal weighs between 500 and 550 gram.
How long is a meal edible?
We do not use preservatives at Fonteyne. Therefore our meals can be kept in the fridge for 7 to 10 days. The exact date is mentioned on the back of the packaging of each meal. Our meals are best when eaten fresh, but you can also freeze them. If you eat them later, we recommend that you heat them in the same way (165 degrees in the oven). Add a few minutes and select the defrost program on your oven.
Where can I find the ingredients, allergens and nutrition values of every dish?
All this information can be found on our website. When you click on the dish in question, you can immediately view the ingredients and their nutritional value. Attached to the weekbox are the recipe sheets containing the complete information (allergens, nutritional value, ingredients, ...).
Where can I find the expiration date of each meal?
These can be found on the back of the packaging.
Are all meals gluten free?
No, not all our dishes are gluten-free. However, if you have an intolerance, do not hesitate to let us know so that we can guide you in your choice.
Do you use organic or GMO-free products?
We use a range of organic and GMO-free ingredients in our meals.
Are all packages eco-friendly?
All our boxes are made from recycled cardboard. Some meals are packaged with plastic to extend the use-by date (protected atmosphere). This reduces food waste. For more information on our packaging, please click on our "Our packaging" tab.
Can I order off the menu from last week?
This depends on the dish, but also varies throughout the year.
When do you change the menu?
We change the menu every season. Our menu has a duration of 4 weeks. Every week, a different menu is proposed together with our "All Time Favorites" and our "Do Something" dishes, which are always available.
There's a mistake in my delivery. Something is missing / there is a defect.
We apologize for this inconvenience. Please contact our customer service on 02 319 68 35. Our team will provide a solution.
Is there a return fee if I have to return my defective package?
Contact our customer service on 02 319 68 35. We will do everything possible.
There is a problem with an ingredient or a meal.
We apologize for the inconvenience. Please contact our customer service on 02 319 68 35 - our team will find an appropriate solution as soon as possible. Feel free to take a picture of the problem so that we can get a better overview. Your feedback means a lot to us!
I forgot my password and/or my email address. How can I retrieve them?
If you have forgotten your email address, contact us to retrieve your account details. You can change your login details at any time. If your password does not work, select 'forgot password' and we will send you a passwordreset email.
Is my data confidential and protected?
I can't find the answer to my question, what do I do?
If you are unable to find the answer to your question, you can reach us via chat or by phone at 02 319 68 35.