Frequently Asked Questions (FAQ)

We cook with fresh and premium products in our atelier every day. Our recipes are balanced, varied and we never add colorants or preservatives. You can find out more about our offerings on our website. You can order at any time from our webshop www.weekbox.be.

Weekbox is part of caterer Fonteyne The Kitchen, which can be found throughout Belgium. The shops are located in Antwerp, Wemmel, Woluwe, La Hulpe, Uccle, Châtelain and Etterbeek.

In the atelier and the shops. They share the same recipes to conserve the quality and taste of the food. 

Fonteyne The Kitchen sells ready-made meals in its shops in Brussels and in Antwerp, caters for professional as well as private events, and has 5 corporate restaurants. Additionally, you can order online from their webshop and receive delivery at home/ the office.

We believe that a natural and balanced diet is essential to your well-being.

Every week you can try out new dishes and choose the quantity of dishes. You can either "do nothing" (i.e., heat up the dish) or "do something" and prepare it yourself.

If you have any questions, please have a look at the other sections of our FAQ. Did not find your answer? Please contact us via chat or telephone 02 319 68 35.

You can order in 6 simple steps: 

1) Go to www.weekbox.be 

2) Enter your zip code

3) Choose the number of meals (per person) and number of people

4) You can view the recipe of each meal before choosing 

5) Would you like an extra? Add a soup and/or dessert to your order!

6) Check out and enjoy your meal!

Anytime, via our webshop www.weekbox.be. Orders before Wednesday 12.00 AM can be delivered on Friday, Saturday, Sunday or Monday, depending on your zip code. Please see the section "Delivery information" for exact details.

Do nothing means you only need to heat up the meal - it is already fully prepared.
Do something gives you the opportunity to cook a part of the meal yourself. Do not worry, this does not take more than 5 minutes.

No, all chicken and fish are fully cooked.

You can order up to 7 people per dish. The packaging is adjusted to the amount of food.

You can pay directly in our webshop. We accept credit cards, Paypal and Bancontact.

Confirmed orders cannot be modified online. Please contact us on 02 319 68 35 and we will find a solution for you.

You can cancel your order 24 hours in advance by sending an e-mail to [email protected]. You can also call us on 02 319 68 35 to make sure your order has been canceled. You will be refunded shortly after.

Very safe!

For secure online payments weekbox.be works with Mollie. As an international e-commerce online payment company, Mollie guarantees 100% safe handling.
Whether you choose Bancontact, Visa or any other method, the transaction is always done via a secured site with different firewalls directly between Mollie and the buyer. Neither weekbox.be nor third parties will see your card number or other information. Mollie verifies the validity of your card, card number and access rights of your credit card, and informs livingdesign.be when everything is in order. The payment will then be executed. In this way, your order is confirmed immediately and can be dispatched. 

You can easily pay with: 

Bancontact/Mister Cash 

Visa Mastercard

American Express

KBC Online

ING

IDeal (Netherlands)

Paypal 

You can find the terms and conditions as well as our data privacy policy on the homepage. 

0 euro, you only pay for the meals. 
If you wish to pick up your meals at one of our Fonteyne The Kitchen shops, a discount of 15 euros will be applied.

We now deliver in the whole of Belgium!

We generally deliver on Fridays, Saturdays, Sundays and Mondays. Please refer to the table below for available delivery days and times for your postal code. You will receive an email the day before your delivery to remind you and inform you of the scheduled delivery time. On the day of delivery, you will be able to track your order live.

The size and weight depends on the order, but the meals can always be stored in a regular refrigerator. 

Yes, the complete order will be delivered on the desired day.

Preferably, yes. However, if you have neighbors who can retrieve the order, please let us know via your remarks and we will deliver your Weekbox to them (please provide your neighbor's address and telephone number).

From Wednesday 12 pm it is no longer possible to change the delivery time. For any modifications, please reach us via chat or e-mail ([email protected]).

When you are sure there was no delivery (at your house or your neighbor's house), please call us on 02 319 68 35.

You can always review your order in your account. The delivery will be carried out on the day you chose for your order. If you wish to make any changes to the delivery, contact us by chat or on 02 319 68 35.

Absolutely. In case the time slots do not suit you, feel free to send an e-mail to [email protected] so we can arrange a solution. 

In your Weekbox, you will find recipe cards for each dish you have ordered. Each card gives information about the dish (preparation steps, ingredients, allergens, and so on). You will have the ingredients you ordered in the desired quantity. Some basic ingredients may not be in your Weekbox, but are certainly in your cupboards. For example:

Salt and pepper
Olive oil
Sunflower oil

The price depends on 2 factors: the number of meals and the number of people.

At the end of the ordering process, you can indicate whether you want the meals to be packaged individually or by meal.

Unfortunately, changing the components is not possible. If you have allergies or certain other dietary constraints, you can reach us via chat and we can advise you on certain meals.

In the microwave: make holes in the cover and heat for 5 minutes at 700W. 

In the oven: preheat your oven to 180°C. Place the dish in a container that allows reheating in a traditional oven, cover with a sheet of foil or a lid, and heat 20 min at 180°C.

No more than 5 minutes!

Every meal weighs between 500 and 550 gram.

We do not use preservatives at Fonteyne. Therefore our meals can be kept in the fridge for 7 to 10 days. The exact date is mentioned on the back of the packaging of each meal. Our meals are best when eaten fresh, but you can also freeze them. If you eat them later, we recommend that you heat them in the same way (165 degrees in the oven). Add a few minutes and select the defrost program on your oven.

All this information can be found on our website. When you click on the dish in question, you can immediately view the ingredients and their nutritional value.  Attached to the weekbox are the recipe sheets containing the complete information (allergens, nutritional value, ingredients, ...).

These can be found on the back of the packaging.

No, not all our dishes are gluten-free. However, if you have an intolerance, do not hesitate to let us know so that we can guide you in your choice.

We use a range of organic and GMO-free ingredients in our meals.

All our boxes are made from recycled cardboard. Some meals are packaged with plastic to extend the use-by date (protected atmosphere). This reduces food waste. For more information on our packaging, please click on our "Our packaging" tab.

This depends on the dish, but also varies throughout the year.

We change the menu every season. Our menu has a duration of 4 weeks. Every week, a different menu is proposed together with our "All Time Favorites" and our "Do Something" dishes, which are always available.